Contact MD88

Support is staffed around the clock in all three languages the floor runs in. Live chat is the fastest route and sits on every page; WhatsApp and Telegram are there for anything that is easier to send than to describe. There is no queue number and no ticket to chase - a chat opens on the page you are already on.

Live chat

Open on every page of the floor and staffed 24 hours a day in English, Bahasa Melayu and Chinese. It is the right route for anything about a balance, a cashier request, a sign-in that will not go through or an offer that has not released.

Support can see where a cashier request stopped, which is why opening a chat is faster than retrying a withdrawal that has not moved.

WhatsApp and Telegram

Both are staffed on the same hours as live chat. They are the better route when something is easier to send than to type - a screenshot of a cashier screen, a photo of a document during verification, a recording of something that did not behave as expected.

Telegram also carries promotion announcements and draw results, so it is worth following even if you never need to write to it.

What to have ready

For anything about money, the time of the request and the rail it was made on. For a sign-in problem, the device you were on. For an offer, which offer and when you expected it - the rebate pays at six in the evening and the referral settles weekly, which accounts for most of what gets reported as missing.

Have your member ID and the registered number to hand. That pair is what the desk opens an account from, and it closes most queries in a single message.