Responsible Gaming at MD88
Gambling is entertainment that costs money, and it stops being entertainment at the point it stops being affordable. Every one of the limits below exists so that a decision about how much to spend can be made calmly, in advance, rather than in the middle of a session. Accounts are open to anyone 18 or over, and support can set any of these for you on live chat.
Deposit limits
A deposit limit caps what can go in over a day, a week or a month. It takes effect immediately when you lower it and after a waiting period when you raise it, which is deliberate - the point of the tool is that the calm decision outranks the one made later.
Setting one at registration costs nothing and is easier than setting one at the point you have decided you need it.
Session reminders and cooling-off
A session reminder puts a note on screen after a chosen length of time with how long you have been playing. It does not interrupt anything; it just means the clock is not something you have to keep in your head.
A cooling-off period closes the account to play for a fixed stretch - a day, a week, a month - while leaving the balance intact and withdrawable. It cannot be lifted early, which is the whole point of it.
Closing an account
An account can be closed permanently on request. Any balance in it is withdrawable first, and closure does not depend on the balance being zero.
Support will not try to talk you out of it. Live chat can start the process in any of the three languages and will not ask for a reason.
If it has stopped being entertainment
Chasing a loss is the clearest signal, and it is worth naming plainly: no outcome is owed to anyone, a run of results carries no information about the next one, and a balance spent is spent.
Independent help is available from organisations that have nothing to do with this operator - GamCare, BeGambleAware and GAMSTOP are listed in the footer of every page on this floor. Talking to one of them is not a step that involves us at all, and it does not need an account to be closed first.